BB Plugin Hangs

I’ve been using the pluging without an issue on my pages and on several custom post types. Today, I created a new custom post type and BB loads, but if I try and load a template, it just freezes. I can still add modules, just cannot load a template. On the existing custom post types and pages, I can add a new post and insert a template without an issue. Any idea of what’s going on?

Windows 8.1 | Latest Chrome | Latest BB

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Hey Mws,

I went to your site, added a new page on both Sample and Previews CPT’s titled BB Test Page and I was able to add templates just fine. I was able to publish the page on Sample and it was working fine. On Previews though, once I publish the page it just goes 404. Probably has something to do with how the CPT was setup. I just left it as a Draft for now but you should still see the page with the template on.

I tried it both on a Win 7 and 8.1, latest Chrome. Are you still having the same problem until now?

Ben

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Hey Mws,

I created a page under Previews titled Not a BB Test Page. Basically, this is just a blank page without the Page Builder activated and I still can’t visit the page(404). I think this has something to do with the fact that there is already a /preview page on your site. I would suggest changing one to /previews or other slug so they don’t conflict.

I did play around with your site and found out that the problem only happens when you load that specific template, Biz. In fact, the problem happens an where you load that in, even in Pages! I get a 500 internal server error every time I load it and the error points to the slideshow module. You can, however, still use the slideshow module. And all the other templates work just fine.

This could be a conflict with some other plugins you have installed so if possible, could you to go through the plugin deactivation route, i.e., disable all plugins and test the Beaver Builder while reactivating each to determine if the issue is related to a 3rd party plugin?

Ben

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Hey Mws,

It doesn’t necessarily cause a 404 error but what’s happening on your site is it’s giving the subdomain /preview priority over your Preview CPT. Any page/post under the Preview CPT can be visited via /preview/sample-page. But, since the subdomain is given the priority, the server looks for the /sample-page under your /preview subdomain, which I would assume, doesn’t exist, giving the 404 error.

Would it be fine if we play around the site? I mean is this a live site? Can we turn off any plugins or change themes?

Ben

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Hey Mws,

I just figured out that this is a bug on our latest release(1.6.0.1). I have already submitted a bug report regarding this and we might be able to patch it up the same time we will be releasing a new version some time next week.

You can still use Page Builder though, just can’t load the Biz template. Really sorry about that. And thanks for the heads up! :slight_smile:

Ben

Okay, good to know! At least it’s all cleared up. Thanks for looking into it.

Hey Mws,

No worries! Have fun with The Beaver!

Ben