Message dont sent from BB contact form module

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Home / Support / Beaver Builder Plugin / Message dont sent from BB contact form module

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #113865

    Juan José
    Participant

    Hi!

    My contact page it’s not working…

    When the form is submitted, show the message notification ok, but the message isn’t being delivered to the address configured in the module settings.

    I’ll post the URL in private

    #113866

    Juan José
    Participant
    This reply has been marked as private.
    #113867

    Juan José
    Participant

    I use WP-Mail-SMTP plugin and when I send a test message, everything is OK

    #113980

    Danny
    Keymaster

    Hi Juan,

    Can you provide temp admin access to your site, so we can take a look at your settings, please?

    Thanks,
    Danny

    #114952

    Juan José
    Participant
    This reply has been marked as private.
    #115093

    Danny
    Keymaster

    Hi Juan,

    Thanks for the details. I will be looking into this for you and as soon as I have anything, I will reply here.

    Thanks,
    Danny

    #115105

    Ben Carlo
    Keymaster

    Hey Juan,

    I did encounter a few users having this exact same problem and resolution. And it was their hosting company that suggested it. I’m not really sure myself why that is as there was no explanation that was posted, but you should be good to go. 🙂

    Ben

    #115459

    Juan José
    Participant

    Hi!
    My hosting company has answered me the following (translated from Spanish):
    When send through lamerced.info/contacto, the application generates the following error message:

    XMLHttpRequest can not load http://www.lamerced.info/wp-admin/admin-ajax.php. No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin ‘http://lamerced.info’ is not allowed access.

    To verify that there is a restriction on the server, we have temporarily modified the URL WordPress http://www.lamerced.info to lamerced.info, verify that the error message not appear. However, messages sent through the form not received at the destination.

    On this basis, we recommend reviewing the plugin or reinstalling it used to be the most likely origin detected anomalous behavior.

    I temporarily installed the plugin “contact form to email” and it works fine, so I suspect it must be a problem of your plugin.

    In addition, I remind you that happens to me exactly the same with another domain, which also has installed your plugin.

    Thanks!

    #115627

    Ben Carlo
    Keymaster

    When you tried the contact form to email plugin, did you still have the SMTP plugin installed?

    Ben

Viewing 9 posts - 1 through 9 (of 9 total)

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